Managing billing
The Billing page is where you pick a plan, switch editions, see invoices, and update payment methods.
Plan tiers
| Tier | Seats | Pricing model | Customer motion |
|---|---|---|---|
| Trial | up to 50 | Free for 14 days | Auto on signup |
| Starter 5 | up to 5 | Flat monthly | Self-serve, card |
| Starter 15 | up to 15 | Flat monthly | Self-serve, card |
| Business | up to 249 | Per-seat, monthly or annual (annual discount) | Self-serve, card |
| Enterprise | unlimited | Sales-quoted | Sales-assisted |
| Partner | aggregated across customers | Volume-banded | Partner program |
You can switch tiers any time on the Change plan dialog. Downgrades are blocked if your current seat count won't fit in the smaller tier.
Editions: Viewer & Release vs Viewer
Within most paid tiers, you can pick the edition:
- Viewer & Release (default) — end users can both view their quarantine and request release of a message themselves (subject to your tenant policy). Admins still approve when tenant policy requires it.
- Viewer — end users only see their quarantined messages. Release is admin-only. The Outlook add-in disables the Request release button and prompts the user to contact an admin.
Switch editions in the Change plan dialog under the Edition radio. The switch:
- Persists the new edition on your tenant record.
- Updates the Stripe subscription to the matching SKU on your next renewal.
- Takes effect immediately in the Outlook add-in — every user's next API call reads the new edition and the gate flips.
Trial, Enterprise, and Partner tiers don't offer the Viewer edition (the radio is hidden in those cases).
Seat count
Seats are counted from active add-in users — distinct people who have opened the add-in since the start of your billing period. Not from your tenant's headcount.
If you exceed your plan's seat cap, the portal puts you in a 7-day grace period and emails the tenant admin. After grace, the add-in drops to view-only across the tenant until you upgrade or reset the seat counter.
The Reset seat counter button (visible only when you're over cap) clears the counter once per 24 hours — useful if a one-off opens the add-in and bumps you over the cap.
Invoices and payment
- Invoices are listed on the Billing page. Each row links to a Stripe-hosted invoice page and a PDF download.
- Payment method is managed inside Stripe Checkout, opened from the Update card button.
- Failed payments enter a 7-day grace period; you'll see the days remaining as a yellow banner.
→ Next: Observability covers the deployment health and live usage views.